Bespoke Pricing, Payments & Terms
At Bespoke, unlike many cleaning companies, we don’t work on ‘fixed pricing’. Fixed pricing can be great, because you know exactly what you’ll be paying, and if you’re okay with the cost, that’s great. But it also means you could be paying for work that’s not undertaken.
Bespoke Service means Bespoke Pricing
When considering our pricing structure we came to a stark realisation. When you pay a fixed price, you are likely to be overpaying heavily, because the business has to cover their costs in the worse-case scenario. Take a look at the quotation example on this page to see how we measure up.
The non-Bespoke way:
A company is quoting you for a gutter clean. You have a semi-detached, 3 bedroom home with 20 metres of gutter, and they charge £4 per meter. They will charge you £80. They complete the clean, and are on their way. What they haven’t told you is, that clean should have been as little as £30, as only 8 meters of your guttering actually needed clearing out, and the rest was barely touched. You’ve just overpaid by £50, and you wouldn’t even know it, because you can’t necessarily see the amount of your gutters that needs cleaning. We find this dishonest, and unfair.
The Bespoke way:
We discuss your requirements via your preferred method (in-person, telephone or email). If in person, we use our long-reach, high-definition camera to inspect your gutters. We analyse the clearing and cleaning that needs to be completed. We then quote you based on what we’ve found. If a section of gutter is heavily blocked, some sections partially blocked, and others completely clear, we will only charge you for those areas that we expect to clean. This means you aren’t paying for work that we haven’t completed. We believe that honest, fair business practices are better for the customer, and better for business.
Once we have completed the agreed work, we will give you time to inspect it. If you’re home, we’ll invite you to look at the work we’ve completed, and ensure you are happy. If you’re not home, we’ll take photographs of the work, and send these to you, so that you can see the difference.
We will then send an invoice to the details we have registered for you. If you are not able to receive an electronic invoice, we are happy to call you to arrange payment over the phone, or send you a paper invoice, so that you can pay by bank transfer.
We offer three options for payment:
Pay us directly by Bank Transfer – we will provide you with our business banking details, and you just have to send the money over. This means that the money transfer is being handled securely by your reputable banking organisation. This is our preferred method of payment.
Pay us by debit/credit card from your invoice – within the electronic invoice we send you, you will see a ‘pay now’ button. Upon pressing this, you will be redirected to our secure payment processor ‘Stripe’. Stripe is trusted by millions of businesses around the world, and is the most widely used payment processor. This means that you’re in safe hands.
Pay us by debit/credit card in person or online – we are able to take payment by debit/credit card in person. We accept chip and pin, contactless (up to £45) and mag-stripe cards. You can also pay online by pressing the ‘Pay with Square‘ button to the right, and being redirected to our Square payment page.
Please note: we do not accept cash payment unless your circumstances mean that there is no other method by which you can pay. We are happy to discuss this with you.
Terms and Conditions of Service Provision
Please take the time to read the the terms below, so that you fully understand the conditions of our service provision to you. These terms are written on all quotations and invoices issued by Bespoke Services Company. When accepting any quotation issued, you are in turn accepting our terms, as detailed below.
We have endeavoured to make our terms plain, simple and fair to our customers.
If you have any questions regarding the terms, please get in touch,.
All quotations are offered at no cost to you, so that you are able to compare us with competitors, and find the right company for you. We aim to be competitive, and hope our quote reflects this.
Please consider the company you take on for your services carefully – often, the cheapest quote may not be the best option. We are fully insured (£5 million value) to provide our services, and guarantee all of our work: if you are not fully satisfied with the resulting clean, we will happily rectify any issues at no further cost to you.
Our quotation itemises the services we are providing, and the price of those services. If, whilst providing these services, we discover additional work needs to be completed, outside of those services quoted, we will discuss this with you prior to completing this work, to ensure your understanding and satisfaction. We will not pressure you into taking additional services. An example of this might be that, whilst cleaning a driveway, we discover oil stains. Due to the specialist cleaning chemicals required to clean these, this would be an additional cost.
Quotations are provided with a 30-day acceptance period. If you would like to accept, simply contact us, and we will arrange a time to complete the services, in line with your requirements, and our prior commitments. If you would like us to make amendments to the quotation, or negotiate on pricing, the original acceptance date for the quotation will stand, but an amended quotation would be issued. We are able to extend the quotation deadline, at our discretion, if you need more time.
Services will be provided as agreed with you, and you will be given the opportunity to inspect the work completed. We request that you undertake this as soon as possible. Please make us aware of any issues as soon as possible thereafter, and in any case, within 48 hours.
If services are to be provided over more than one day (e.g. Day 1: Driveway Cleaning; Day 2: Driveway Sanding), but we are unable to complete the subsequent day’s work for a period of over three days, due to factors such as weather, we reserve the right to request payment for any itemised work already completed.
All prices are given in GBP, and we accept payment in GBP only. Payment can be made via bank transfer or debit/credit card. Cash is accepted by exception only, at our discretion. We will provide payment details in your invoice. Payment is due within three days of receipt of the invoice. If unpaid, you will receive automated reminders to make payment for up to 21 days. If the balance remains unpaid for a length of time over 7 days, we may contact you to discuss any issues you may be having in making payment. We encourage you to make us aware of any issues as soon as possible, so that we can work with you on this. We may, at our absolute discretion, offer to split payment into instalments.
For all quotations provided with a value over £250, we reserve the right to request a deposit of up to 25% for the services to be completed. Upon completion, your invoice will be issued, with the value of the deposit deducted.
For quotations provided with a value over £1000, we reserve the right to request a deposit of up to 50% for the services to be completed. Upon completion, your invoice will be issued, with the value of the deposit deducted.
We reserve this right in order to protect our business from losses due to non-payment, in order to ensure all costs are covered. The request for a deposit is at our discretion, based on requirements and costs incurred to provide the services.
If you have accepted a quote, but cancel within 48 hours of the pre-agreed date for the work, we reserve the right to deduct from any deposit an amount to account for irrecoverable costs to the business.
We reserve the right to rescind any quotation, as required by the business, up to 48 hours prior to commencement of works, the date and time of which would be pre-agreed.
If invoices are outstanding, we reserve the right to rescind all existing and future offers of work, indefinitely, or until such time as the business sees fit. This is deemed a precaution against further non-payment, ensuring we protect our customers from building up further debt.
If you have any queries about the work we have provided, or need to get in touch for any other reason, please contact us via your preferred method.
As per our quote terms, we request that all payments are made within 3 days of receipt of invoice, unless otherwise agreed. We will send reminders on day 1, 7, 14, and 21 if the invoice is overdue. If you are experiencing difficulties, and would like more time to pay, please contact us by email or telephone, to discuss your needs, so that we may offer assistance.
We encourage you to pay via bank transfer to our business bank account. The details will be provided within your invoice.
If preferred, you can pay equally securely via Square (debit/credit card) by pressing ‘Pay Now’ at the top of your invoice. A popup will appear, on which the ‘pay now’ button will redirect you to our Square portal to complete payment.
If you would like to delay payment, or discuss the work completed before payment is taken (for instance, taking advantage of our ‘Bespoke Guarantee’, as you’ve found something we missed), please get in contact with us so that we can assist.
If an invoice remains outstanding for any period over 3 days, as is our standard term unless otherwise agreed, we reserve the right to rescind any and all quotations for future services, for any period that we deem suitable.